FAQ

Frequently Asked Questions


Having an accident can be a traumatic experience. Here are some helpful answers to frequently asked questions and tips to make your experience a positive one.
My vehicle is still under warranty. Do I need to take it to the dealership?
No, it is not necessary to take your damaged vehicle to the dealership. Your warranty is with the manufacturer of the vehicle and not the dealer. Even though you may take your car to the dealership, it may not be repaired there. Many dealerships do not have their own collision repair facility and outsource the work. 

Are all collision repair warranties the same? 
No. Some collision facilities limit the amount of warranty coverage they will perform. Be sure to inquire what these restrictions are and ensure they satisfy your needs. All CSN facilities offer a limited lifetime warranty for as long as you own your vehicle. 

Who gets to choose the collision repair facility for my repairs? 
You have the right o choose where you want to have your vehicle repaired. Many insurance companies have preferred collision repair facilities but the ultimate choice is yours. All qualified shops will offer a lifetime written warranty on the collision work performed. Be sure to inquire if the collision repair shop is certified, performs quality repairs and maintains up-to-date training and technology. All CSN facilities meet these recommendations and offer a limited lifetime warranty for as long as you own your vehicle. 

What should I do if I'm in an accident? 
In case of an accident later, you need to be prepared now. Following are some general "Do's" & "Don'ts" guidelines!

DO:
  • Stop, turn the ignition off.
  • If there are any serious injuries, call 911.
  • Turn your emergency flashers on. Exchange names, addresses, phone numbers with other driver (s).
  • Exchange insurance information with other driver (s).
  • Take photos of the entire scene, damaged vehicles and property.
  • Obtain witness names, addresses and phone numbers.
  • Fill out the Accident Reporting Form as soon as possible.
  • File an official accident report with the police. Notify your insurance company immediately.

DO NOT:
  • Move injured unless absolutely necessary.
  • Discuss fault, responsibility, circumstances of the accident with other driver(s).
  • Drive your vehicle if it seems unsafe.
  • Sign any releases with towing companies, repair shops or insurance companies that you have not read and fully understand.

Why are there so many differences in estimates so different from one shop to another? 
One of the reasons estimates may differ from another shop is thoroughness of the appraisal process. Some estimates may leave necessary repairs out of the initial estimate, causing the amount to be different from another facility. We take our time to identify the steps necessary for a quality and safe repair for your vehicle. 

How long will the repairs to my vehicle take?
Your advisor can give you an estimate of the time it will take to complete the repairs to your vehicle. Be sure to check with your advisor for the specifics on your vehicle. 

Do I report an accident to the police?
Yes, by law you are required to advise the police within 48 hours of the accident.
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